America's leading authority on referral selling, Joanne Black believes that no one should ever have to make a cold call. She is the author of "No More Cold Calling™: The Breakthrough System That Will Leave Your Competition in the Dust" from Warner Business Books. Referral business closes more than 70 percent of the time, salespeople are pre-sold, have credibility, and the competition disappears. Without a strategic approach to referrals, businesses are leaving money on the table--every single day. Visit www.NoMoreColdCalling.com.