Client Retention

Podcasts 2007 - August 2007

Written by Joanne Black

With 30 years of sales training and consulting experience Joanne Black has definite points of view on selling – and specifically on client acquisition and retention. Some of her views are contrarian and she is not hesitant to express them. Author of No More Cold Calling The Breakthrough System That Will Leave Your Competition in the Dust, Joanne explains how your clients can be your biggest competitive advantage. She suggests having your clients advocate for you is your strongest form of client retention.

Joanne Black -
	America's leading authority on referral selling, Joanne Black believes that no one should ever have to make a cold call. She is the author of "No More Cold Calling™: The Breakthrough System That Will Leave Your Competition in the Dust" from Warner Business Books. Referral business closes more than 70 percent of the time, salespeople are pre-sold, have credibility, and the competition disappears. Without a strategic approach to referrals, businesses are leaving money on the table--every single day. Visit www.NoMoreColdCalling.com. Read More >>
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Client Retention

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