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With 30 years of sales training and consulting experience Joanne Black
has definite points of view on selling – and specifically on client
acquisition and retention. Some of her views are contrarian and she is
not hesitant to express them. Author of No More Cold Calling The Breakthrough System That Will Leave Your Competition in the Dust,
Joanne explains how your clients can be your biggest competitive
advantage. She suggests having your clients advocate for you is your
strongest form of client retention.



