Are you hitting your numbers? How many follow-up calls did you make today? How much good volume did you book this month? How many leads did you run this week?
These questions are relentlessly driven into our heads and for good reason. Often, sales professionals are under tremendous pressure to reach quota or a certain level of performance. While having a monthly sales goal keeps your eye on the prize and your focus on the end result, it may actually do more harm than good.
I often hear salespeople say, “Results aren’t showing up fast enough.”
At the end of each selling month, frustration and stress/overwhelm run
rampant as salespeople scramble to do their best to close sales and
meet their numbers.
If selling is transference of feeling, imagine the feeling that
you’re transferring to your prospects? The stress of having to close
more sales and the anxiety you’re feeling inadvertently puts undue
pressure on every prospect you speak with, fostering an unhealthy
relationship from the start.
The irony is, this constant push to reach sales numbers keeps you
hooked on the goal, diverting your efforts away from refining the
selling process needed to generate more business. The quandary then
becomes, “I’m too busy to work on my process. I have numbers to meet!”
Consider this paradox; the result is the process. In other words,
what if you shifted most of your attention away from your goal or the
end result and onto the process?
After all, what's the point of eating a bowl of chocolate ice cream;
to get to the end or to savor every bite? How about the goal of a
self-care or an exercise regimen? Unless you're in it to compete
professionally, it’s to maintain a level of health, vitality and
personal satisfaction.
The same holds true for measuring productivity, maintaining your
peace of mind and experiencing a sense of achievement at the end of
each day.
After all, you don't do the result; you execute the process, which
produces the result as a natural by product of your efforts. That's the
paradox. By honoring the process, you can enjoy the benefit of knowing
that you will attain your goals, since it’s the process that will get
you what you want. (Imagine building a house without a blueprint!)
To generate better results, you’re either changing what you do or
changing how you think. To continually exceed your sales goals and
better manage your mindset, change your thinking to become process
driven rather than result driven.
Ask yourself, "Do I have a (sales, prospecting, follow up, time
management, customer service) process in place that I can trust?" When
you look at your daily schedule, does it outline the specific and
measurable tasks and activities you need to engage in that will move
you towards your goal?
Chances are, salespeople who are solely focused on the end result
don’t have a process they have faith in. As such, they concentrate more
on trying to control the outcome; pushing for what they want rather
than managing their process. After all, you can't trust and manage the
process if you don't have a process in place to do so!
Trying to achieve more without a process to guide you would be
equivalent to driving from New York to California without a roadmap
while wearing a blindfold. Not only can it be stressful but you're
bound to wind up somewhere else other than your intended destination.
Schedule a time with yourself to develop your process for attaining
each goal or task that needs completing so that you can see the path
you will be traveling on. Look back on the successful sales you’ve made
as a starting point for developing your process. For example, if you’re
looking to generate a certain number of sales each month, what
activities do you need to engage in on a daily basis to do so? What
skills or tools need further development? (Ex: Introductory cover
letter/ email + prospecting and voice mail approach/template +
frequency of calls/follow up = process driven.)
Once you have outlined a path and a success formula to follow (X #
of calls produces X # of prospects which produces X # of sales), allow
the doing or the process to be the reward and where the pleasure
resides, not just the end result. This way, you can be responsible for
your future goals without having to worry about them. If you continue
your quest with your eyes focused on the finish line, you'll miss out
on the journey. Therefore, be careful not to hook yourself onto the
future so that you can enjoy the process of reaching your goals today.
Knowing when enough is enough each day and the specific activities
you need to engage in provides you with the freedom to trust the
process you’ve put in place. After all, there's always more to do.
There's always more that can be done at the office, at your home or in
your life; another call that can be made or another email that can be
read.
Exceeding your monthly sales quota will be the result of the
cumulative efforts you make and the activities you engage in every day.
When you’re mindful of the process, you now have the opportunity to
recognize and celebrate your accomplishments on a daily basis (even the
little ones) rather than pushing for or waiting until the "End." (And
when does that happen?)
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