I recently read
a quote from the great salesman Sid Friedman who stated, "The harder I
worked, the luckier I got." I have never met a top producer, a hunter who
didn't have this statement as part of their sales DNA, while the farmers sit
around, hoping to take orders and wonder how the hunters get so lucky. One word
- Prospecting!
Where have all the sales gone? Is the preeminent question that reigns in
the corporate sales world as well as with the professional rain-maker. Remember
a time when we the phone would ring? Times were good; everyone was making money
and in full swing of the longest running economic expansion in US
history where even the average salesperson looked like a star. Poof! The worlds
turned upside down with the collapse of the dotcom's and the spiraling fall
from grace of Enron, Tyco and others.
Ok, so what does an economic collapse have to do with sales? I began surveying
corporate sales chiefs, business owners and management committees of
professional service firms wanting to understand what is the biggest challenge they
face hitting their revenue goals. Most answered that their people had
forgotten how to sell, or more to the point, they had forgotten how to
prospect. They were no longer hunters of new business; they were farmers.
Networking had become a social event were salespeople and professionals
hung-out to congratulate themselves on landing the big account. Salespeople now
commiserate at networking events, desperately clinging to the ill-fated
paradigm of waiting for the customer to call.
The economic expansion of the last decade allowed many hunters to rest on their
laurels. These old hunters became complacent and bad habits took over
where good habits once dominated. These new habits made farmers of the modern
day salesperson. Now, they wait for the phone to ring and when they don't
hit their numbers they use the economy as an excuse. I've heard it all
from, budgets are tight to non-existent and the customers don't have any money
to buy our products. What's funny is that these are internal sales
objections from the sales people we're paying to sell for us. Guess what,
many of them haven't figured out a way to overcome their own objections. Isn't
that what sales professionals do, overcome objections to discover the real
needs of the prospect? They need to be a bit more introspective to discover the
buying motives that will transform them from farmer to the all-capable hunter
who understands that they must perform of starve.
Note: Begin measuring your
prospecting success and compare yourself with the best! To understand where you
stand, contact us and request “prospecting metrics” from Joe Heller.
I
understand that it's tough out there and that mentally salespeople are
expecting revenue shortfalls. This goes back to goal setting 101, what you
believe will appear. Let's face it, the salesperson of 2003 are farmers, not
hunters. I realize this comment will stir some emotions, but it's true. I've
talk to hundreds of sales people who have rolled up their tent and blamed
management for not doing the things necessary to help them in the tough times.
However, there are a few shinning stars out there. I recently spoke to a
sales person who grew his territory 1200% last year in a highly competitive
industry segment, where the rest of the industry was down and others who have
been able to win new business like him. What's their secret? The rollout
of a new product? Extended product financing with a discounted interest rate?
Giving the product away - FREE? NO! Their secret is not really a secret
at all, they haven't bought into the thought of doom and gloom, they are
hunters who've figured out a way to succeed.
I
happened to walk into the office of an international company in a highly
competitive industry to visit one of these top performers and noticed his
associates sitting around and talking, I'm escorted back to Phil's [not his
real name] office, and there he sat wrapping up a call. The first thing
you notice when you walk in is the absence of pictures on the walls, he looks
up and says, "yea it's kinda empty in here, I keep it that way to remind
me that I am here to work. I do not want an office that's too comfortable."
Once again, he reminds me, "I'm here to work". I smiled.
We had a great talk, one that I often hear from a 2%er, a hunter. I asked
him about the call he just made and he told me that he was in the process of
calling 300 executives that worked for PROSPECT Corp. I asked, how long will
that take you? "I've planned about four or five days, he smiled and
continues saying that he really wants to land this account". I smiled too,
you see Phil is a National Accounts Manager, he is not some rookie dialing for
dollars, he has the fire in his belly to sell, a hunter who realizes that if he
doesn't hunt, he will starve. Phil is a dream for every sales manager on the
planet, selling $750,000 in new business in 2002 when everyone else had
mentally taken the year off.
Remember, the phone won't ring today or tomorrow. There is no one to
blame but yourself if you fail to meet quota. Today to be successful in
sales, you must dig down inside and rebuild the hunter mentality, the instinct
for survival. Clients will not come to you, you as a sales professional must
make the effort of dialing the phone or knocking on doors. In the
challenge economy it's about the numbers, you've got to dig down deep inside.
I remember having diner with the great Tom Hopkins (internationally known
speaker, sales trainer and author) a number of years ago, I had just been
awarded "Salesperson of the Year" and I was feeling pretty
invincible. During diner, Tom wrote something on a piece of paper and
handed it to me, saying that the secret of all top performers is written on the
paper. It simply read, GOYA. I glanced back at Tom with a puzzled look, and
asked what did it mean? He smiled and said "Get Off You're A…"
No matter how effective all of the other sales models are, all the marketing
your company does, none will help you hit your revenue goals if you don't apply
the GOYA model. By the way, I still have the note!
I realize this article was more of a rant than usual; however there is a point
to be made. Keep the end in mind, and know your outcome. If you
stay focused on outcomes, you will begin to understand what it will take to
create the win. If that means going out learning a new skill or it could
simply mean applying the GOYA model with a positive attitude. The decision is
yours and only you have the secret to unlock your success in 2007!
One final note; in order to catapult your career and
become a “hunter” you must become an avid student of lead generation and
marketing strategy. I've developed a toolkit that gives you powerful 1-2-3 lead
generation techniques that can skyrocket your success. You can find it on my
site http://www.TrustCycleSelling.com. Click on Trust Cycle Selling program to
learn more. It's a great resource from my personal library for yours.
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