Sales expert Jill Konrath comments on how critical good questioning skills are to succeed in sales. She shares her thoughts on what makes a good question. 

She goes on to explain how to develop high impact questions and when they should be used, as well provides hints to improve your credibility in front of your prospect or customer. Jill tackles the age-old debate of which is more important – questioning skills or listening skills. Lastly Jill identifies the most common mistake new sales people make in the fact gathering process.