Increase sales is the business goal of every business from the single
office/home office to Fortune 1000 companies. Every one is looking for better
ways to enhance the sales process, to gain successful selling skills and to
secure more revenue to the bottom line. Maybe, they are failing to use this one
word.
So what is that one word? Agreement This word has truly almost magical
power when used during the sales process.
According to Webster, one of my favorite friends, agreement means to
being in harmony and understanding between individuals or a contract. The key
word is contract. By having agreement means having a verbal contract.
Through the articulation of this word by the sales person to the prospect and
the prospect positively acknowledging agreement provides permission to go to the
next step of the sales process. Fairly simple and straight forward isn't it?
Without agreement, you, the sales person, may be wasting a lot of your time
from additional meetings to writing proposals. How many times have you written a
proposal only to have it sit in limbo without any action being taken? NOTE: A
future article will discuss how to improve your proposal success.
Here is an example of how I use this powerful word within my business
coaching practice that truly implies giving one's word through a verbal
contract.
After the fact-finding session, I usually ask a closed ended question such
as: "Are you in agreement with the situation that I have just described or is
there something that I am missing or misunderstanding? Note: The situation
includes demonstrating quantifiable results that easily reflect a significant,
positive return on investment. I wait for the response both verbal and
non-verbal before proceeding to the next question.
I then present how the coaching will proceed including an overview of
objectives, schedule, retainer payment and payment of the balance. Since one of
my values is to provide a money back guarantee less retainer, my clients feel
confident that I am a person of high integrity and performance driven.
Again, I secure a verbal agreement from the prospect after I have shared with
him or her the details of the coaching engagement. This final check in is
critical just in case a new obstacle surfaces.
If you haven't used this powerful word – Agreement, then give it a try. I can
only share with you my experience. Since using this word within my selling
skills as a business coach, I have probably doubled my close rate and reduced my
meeting times with prospects by at least 50%.