Top producers don't need to be told to ask for referrals or follow up on hot leads, because they understand that prospecting is a necessity and not just an activity. The good news is that prospecting for new business, like any other skill, can be trained and developed into a habit. The follow are six powerful prospecting tips to build your business.
Tip One: Don't Forget to Ask for Referrals.
When it comes to asking for referrals, timing is everything.
Research indicates that the most effective time to ask for referrals is
right after you've made the sale or provided a valuable service for
your customer. Asking for referrals prior to closing the sale is a big
mistake and may even jeopardize the sale itself. Once the sale has been
completed, your customer will be on an “emotional high” and far more
receptive to the idea of providing you referrals.
Tip Two: Train and Reward Your Advocates.
An advocate is a person who's willing to go out of his or her way
to recommend you to a friend or associate. Most customers are initially
reluctant to provide referrals without some basic training and
motivation.
Once you're given a prospect, it's a good idea to take the time to
role-play with your advocate to demonstrate how to approach and talk to
their referral. A brief role-playing exercise will build your
advocate's confidence and keep them from overeducating their referrals.
During your role-play session, be sure to prepare your advocate to
expect some initial resistance. This training will pay big dividends by
making your advocate more effective and less likely to become
discouraged when faced with rejection.
Always take the time to thank your advocates and give them feedback
on the status of their referrals. I recommend that you call them and
then follow up by sending a thank you card and or gift.
Tip Three: Strike While the Iron is HOT. Prospects, like food in
your refrigerator, are perishable and therefore need to be contacted
quickly. Each day you let slip by without making initial contact with
your referral dramatically reduces the probability of you making the
sale. Develop the habit of contacting your referrals within
two-business days or sooner.
Have a system to keep track of your referrals so they don't end up
falling through the cracks. It's critical to have a computerized client
contact management system to record your remarks and track future
contacts and appointments. Relying on your memory alone is a very poor
business decision that will cost you dearly.
Tip Four: Schedule a Minimum of Two-Hours a Day for Phone Calling. Make
your phone calls in the morning while you and your referrals are both
fresh and alert. Treat your prospecting time with the same respect you
would give to any other important appointment. This is not the time to
check your e-mails, play solitaire on the computer, make personal phone
calls or chat with your associates.
Avoid the temptation to try and sell your product or service over the
phone. Your objective for every phone call is to create interest,
gather information and make an appointment. If your prospect asks you a
question, get in the habit of going for an appointment rather than
giving a quick response.
Don't shoot from the hip use a script. It's important to use a phone
script when you contact your prospect so you don't leave out any key
information. It's a good idea to role-play your script over the phone
with your sales manager until he or she feels you sound confidence and
professional.
Tip Five: Qualify Your Prospect at Maximum Range.
Unfortunately,
not every prospect will be interested or qualified financially to
purchase your products or services. Successful sales reps don't waste
time chasing after low-probability prospects and know when it's time to
cut their losses and move on.
Tip Six: Don't Take Rejection Personally.
Selling, like baseball, is a numbers game pure and simple.
Rejection is to be anticipated as a natural aspect of the qualification
process, so don't take it personally. Learn from rejection by using it
as a valuable feedback mechanism. Salespeople who take rejection
personally lack perseverance and seldom make the sale.
For the majority of salespeople, prospecting for new business is
without a doubt the most challenging and stressful aspect of the
selling process. Selling is a contact sport and daily prospecting for
new business is the key to every salesperson's long-term financial
success. By integrating these six powerful prospecting tips into your
daily business routine, you'll be able to keep your appointment
calendar packed!
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