Picture this. You’re out having a coffee with a friend. An acquaintance of your friend happens to walk in and sits down for a few minutes to chat.
After you finish talking about the weather and last night’s sports scores, the inevitable question comes up: “So, what do you do?”
You’ve got 60 seconds. What do you say?
If the best you can muster is sales manager or consultant, (or lawyer, or accountant, or whatever), then you’ve just blown a golden opportunity to find your next client.
After all, everyone in the world is either a potential client for you or in a position to refer a potential client to you.
A symptom of a fundamental sales & marketing problem.
So does that mean you have to be in ‘sales mode’ all the time? No,
especially if you think that being in sales mode means being pushy and
aggressive.
But the reality is, if you can’t articulate in a compelling manner who
you are, what you’re especially good at, and why anyone would want to
do business with you, then the problem is worse than just blowing an
opportunity to get a new client when you go for coffee.
Now, before you read any further, please allow me to commiserate with you.
Entrepreneurs, consultants, emerging companies and indeed most
salespeople are between a rock and a hard place when it comes to how
you describe your business or introduce yourself at a networking event!
To start with, there’s no way you can sum up everything you do in a
neat little phrase. And to make things worse, once people know what you
do, they lump you in with a half million other people who, on the face
of it anyway, appear to do the same thing!
But if you can relate to those challenges, then you should recognize it
as a symptom of a fundamental and hugely critical sales & marketing
problem. Chances are, the same uninspiring ‘non-sales’ arguments
permeate your entire business -- on your Website, in your brochure, and
in your advertising.
To prove it to yourself, take a look at your website as well as the
websites of some of your competitors. Do you see anything that engages
your audience and speaks to their interests?
If you're like most businesses, the answer is probably 'no'
Throw away the rulebook.
The biggest reason why people have so much trouble with positioning and
articulating a compelling message about their business is that they are
working from somebody else's rulebook.
No doubt you've heard very specific instructions on the 'correct' way
to create a positioning line, or the 'correct' way to write an elevator
speech or infomercial. And of course, everyone knows that you have to
focus on high level benefits and avoid negative statements, right?
Well, aside from very few universal principles of communication, it may be all wrong (for you).
What might have worked for someone else has no guarantee of working for
you. And besides, if you use the same rules as everyone else, then you
end up sounding like everyone else.
And you're back to square one.
Instead of trying to apply someone else's rulebook, wouldn't it be much
more valuable for you to figure out the set of rules that work for you?
How? Once you throw away the rulebook, here are three things you can do to help you find your way.
Go to lot of networking events.
If you think that networking events are for collecting business cards
and finding new business, you've just found another reason to throw
away the rulebook.
The most valuable thing you can take away from a networking event is
not a bunch of business cards, but rather all the research you could be
accumulating on your Essential Message.
Think of a networking event as a giant focus group that you could use
to figure out what resonates most with people about your business and
what the true core value is about what you offer.
As you work the room, try emphasizing different aspects of your
business. Ask a lot of questions about the kind of service the person
you are speaking to would like to receive. And most importantly, pay
special attention to the reactions you get.
If you truly listen, you might be surprised by what people find most interesting and appealing about your business.
Ask your best clients and customers.
Clients aren't usually shy about telling you why they like doing
business with you and what attracted them to you in the first place.
If you're shy about asking them, get over it – or hire someone else to
do it for you. Tell your client that you need their help to understand
your business better. Be clear that the purpose of getting together
isn't about asking for new business or referrals, although new business
and referrals often result from these kinds of meetings.
And be prepared to probe. When they tell you that they like the quality of your work, ask them what they mean by 'quality'.
Remember, what may seem commonplace or obvious to you may in fact be
extremely important to your clients. You'll never know unless you ask.
Lighten up.
A big part of getting your Essential Message is allowing more of you to
show up in everything you do. That simply won't happen if you're too
serious or overly concerned with appearing 'professional'.
No matter what you do to improve your sales and marketing messaging, however, it's important to keep working on it.
Unless you have your Essential Message right, it doesn't matter how
many salespeople you hire, how many ads you run or brochures you send
out, or how many people view your Web site. You won't get the results
you need to move your business forward.
The bad news is that it's not as simple as copying someone else's formula.
The good news is that it works.
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