Lost Password? Register
Boosting the Customer's Self-Esteem Print
Written by Brian Tracy   

Listening Builds Self-Esteem
It has been said that, "Rapt attention is the highest form of flattery." When you listen intently to another person and it is clear that you genuinely care about what that other person is saying, his or her self-esteem goes up. His or her feeling of personal value increases. He or she feels more worthwhile and important as a human being. You can actually make another person feel terrific about himself or herself by listening in a warm, genuine, caring way to everything he or she has to say.

When a man and a woman go out for the first time, they spend an inordinate amount of time talking and listening to each other. They look into each other's eyes and hang on every word. They are each fascinated by the personality of the other. The more each listens to the other, the more positive and happy each of them feel and the stronger becomes the bonds of affection between them.

The Opposite of Listening Is Ignoring
You always listen to that which you most value. You always ignore that which you devalue. The fastest way to turn a person off, to hurt their feelings and make them feel slighted and angry is to simply ignore what they are saying or interrupt them in the middle of a thought. Ignoring or interrupting is the equivalent of an emotional slap in the face. Men especially have to be careful about their natural desire to make a remark or an observation in the middle of a conversation. This can often cause the sales conversation to come to a grinding halt.

Action Exercises
Now, here are two things you can do immediately to put these ideas into action.

First, take every opportunity to make the other person feel important by listening attentively to what he or she says.

Second, avoid interrupting the other person by slowing down and pausing for a few moments after he or she has stopped speaking.

 


 

 

 


Brian Tracy
About the author:

Brian Tracy is Chairman and CEO of Brian Tracy International, a company specializing in the training and development of individuals and organizations. Brian Tracy has consulted for more than 1,000 companies and addressed more than 4,000,000 people in 4,000 talks and seminars throughout the US, Canada and 40 other countries worldwide. As a Keynote speaker and seminar leader, he addresses more than 250,000 people each year. Visit his web site at http://www.briantracy.com/

Read More >>
Trackback(0)
Comments (0)add comment

Write a comment
smaller | bigger
password
 

busy
 
< Prev   Next >
 

Sales Poll

Is your prospecting promiscuous?
 

Sales Events

09.08.2008
Business Growth
09.17.2008 - 09.18.2008
Managing Effort: Getting Results
09.18.2008 - 09.19.2008
How To Sell Professional Services
09.23.2008 - 09.24.2008
Sales SheBang 2008
09.24.2008
Leveraging Tradeshows
 

Free Newsletter

Quote of the day

The successful warrior is the average man, with laser-like focus.
-Bruce Lee

Tell a friend about Salesopedia

Latest Comments

Promiscuous Prospecting: Why More Isn't Better With Cold Calling
Hi Jill, Nice article. I used to be just as crazy as the sales guy whom you spoke with the other day...but now I have evolved in terms of getting numbers...Some other sources that I try are e-mailing...
Sample Pharmaceutical Sales Interview Questions and Answers
You are attending an annual conference for your company’s international sales representatives. Think of ten subjects that you might talk about with a sales representative you have just met for the f...