Our increasing global perspective fans the flames of competition, and in our world of abundance, we face the ultimate corporate paradox from our leaders. "Do more with less." The tightening of belts force us to manage what we can. Time becomes are greatest resource. In a river of shifting corporate sand, a gold nugget manages its way to the surface. Inscribed in the rock are the words Time Management.
Sales leaders salivate at the promise of greater productivity. Images
rush to our minds. Squads of sales representatives armed with day
timers locked and loaded for battle. Hills to be taken, battles to be
won all in the name of productivity and of course ...prosperity.
Fredrick W. Taylor, a 20th Century leader in the efficiency movement
was one of the founding fathers of do more with less. His time and
motion study became the battle cry of the industrialized world. In the
wake of his work, managers began realizing productivity improvements,
but sales managers realized even more: Motivation, efficiency, and
bottom-line improvements require a different set of guidelines to
manage today's leading sales professional. Rubbing the lantern and
exposing the genie, most sales managers make the following three
wishes.
Wish #1: I want to motivate my staff everyday.
Wish #2: I want my staff to be better at multitasking.
Wish #3: I want everyone focused on bottom-line improvement.
Unfortunately, employee productivity and its maligned cousin Time
Management are mired in myths and misunderstanding. Time itself becomes
the resource to be harnessed. It is rode hard and put in the barn wet.
Discover the most common myths and misunderstandings from your wish
list.
I want to motivate my staff everyday.
Employees need to have a clear set of goals to be motivated. These
goals are established through collaboration and teamwork. They are the
mantras that provide meaning to an otherwise endless day of tasks.
Management cannot deliver motivation. Employees must discover it.
Management helps in the development of goals. Goals provide motivation.
Goals help shape our everyday tasks into significant life experiences
filled with meaning.
I want my staff to be better at multitasking.
The Journal of Experimental Psychology found that it takes your
brain four times longer to recognize and process each thing you are
working on when you switch back and forth among tasks. This means that
if your day is a random free for all, in which you hop from one task to
another, in no particular order, your work will take much longer
because of the real time you lose switching gears. With multitasking,
comes stress. Stress is the leading cause of employee dissatisfaction.
We are not stressed by what we are doing; we are stressed by the
thought of what we should be doing. Multitasking is a myth. A focused
effort in each task produces greater results, and increases employee
and customer satisfaction.
I want everyone focused on bottom-line improvement.
Expecting bottom-line improvement requires top line attention.
Measuring activity against performance is the basis of developing
productive team players. However, all too often one or all of the
productivity components are missing. You can't hold your cards to
close. Employees need to know the impact of their sales activity on
margins. Jointly, you need to establish a clear understanding of their
"return on time invested". Most importantly, you need to help them set
the benchmarks for performance to define success.
Knowledge, motivation and skill represent the most important
components in the development and training of productive sales staff. A
good understanding of time management can be learned in the classroom.
Adapting the class material into the workplace will create motivation,
and coaching will help your top sales leaders define and discover the
skills they need to be effective. Time management is the first skill
required to be a successful sales professional and clearly one of the
most important.
Cyril Northcote Parkinson, a writer and noted historian stated that
"work expands so as to fill the time available for its completion."
Parkinson's law is still used today to help in the understanding and
importance of Time Management. As sales managers, we don't own
employees, we only rent their time. We encourage an environment of
creativity that results in accomplishment. Productive sales
professionals are goal oriented with the single-minded purpose of
completing each task toward achieving their sales goals. They are
bottom-line thinkers who understand their return on time invested, and
are appreciated by management who wait at the finish line to cheer them
on!
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