When service companies schedule and dispatch workers to work sites on a daily basis, they risk falling behind on assignments or losing track of equipment. Luckily, with the advancement of technology, there are tools to help improve your field service management and boost the productivity of your mobile workforce. These tools can also protect your business data and even help customer relations. Here are five tools to turbocharge your service business:
Digital signing software
Signing documents is an everyday occurrence for small and midsized service companies. However, this can be a hassle when contractors and managers go through the process of waiting for signatures. As a fast and legal way to process essential documents, use digital signing software. With this tool, you can include your electronic signature on files, from work agreements to employee contracts. Recipients receive an email with a link to the document they need to sign. With their keyboard, mouse or stylus they type or write out their signature and can send it back to you instantly.
Social networking and marketing
As a tool related to business networking and marketing, social media can help connect service businesses with their customers. Some users are more likely to first discover or learn about a company through a social networking site, especially if others in their network share its business page. By engaging with users on these sites, you can build potentially lifelong consumer-business relationships. There are also different types of social networking sites that allow you get updated on the latest trends in your industry to best serve your customers.
Field service software
With the ability to track almost all business operations – from scheduling to invoicing – in one application, field service software can increase the efficiency of your workforce and enhance the customer experience. Through making your whole cycle of operations more efficient, this software reduces the time between dispatching and receiving payment for completed jobs. This technology includes features that allow users to update job information in real time, automate timesheets for work orders and send out electronic invoices. When operating an easy-to-use mobile app in the field, employees can stay connected with the office and customers while on the go.
Security and anti-virus applications
If your company implements a BYOD policy allowing employees use their personal devices for business use, you should guard your network and databases from harm. Data breaches caused by hackers can expose business data, which may lead to large financial losses or a damaged reputation. Something as simple as an employee losing a smartphone containing client files can have terrible consequences should it fall in the wrong hands. To protect against these risks, install mobile security apps that will secure sensitive business information and fight against spyware, malware and viruses.
Cloud storage tools
As more companies are doing business on the cloud, they have adopted new cloud-based applications and tools. These include storage software solutions, which can be used to upload and archive documents such as Word files or spreadsheets. While in the cloud, documents can be accessed by field service workers in or out of the office for faster collaboration and communication.