Clayton Shold's sales and marketing leadership experience make him comfortable at the executive level or shoulder to shoulder with the field sales force. He is passionate about sales and service delivery. His experience with strategic planning and on-the-ground tactical execution has provided a wealth of knowledge which he calls on when he writes articles or blog posts. His ability to distil the simple from the complex complements a straightforward communication style. Clayton's experience includes major change management initiatives, program design and delivery, customer service improvement, and business process architecture. He has worked with all sized organizations in the profit and not-for-profit sectors where he has earned a reputation for adding tangible value.Clayton is an avid runner, a passionate but only mediocre golfer, and a lover of dogs. He lives with his wife in Oakville Ontario.